EN

Green: The device is working and is ready for toll collection.

Yellow: The device in the vehicle is not personalised or activated for the country in which the device/vehicle is currently located, or the toll service in this area is not yet available.

Red: The device is not working properly, you must stop and check the error code as soon as possible. There can be several reasons for the error; if there is no GPS signal (tunnel, garage), drive to the place with a GPS signal and remove all other electronic devices from the surrounding of the device (other toll devices, mobile phones, navigation, etc.). Alternative payment methods should be used for toll payment.

LEDs off: The device is in a sleep mode or not connected to the power supply. After the vehicle starts moving or the device is connected to the power supply, the device will start operating.

If you do not see the data on the device after personalisation is complete, please contact your Shell Customer Support Center. We will reactivate the device, which takes approximately 15 minutes. After that, the device will start working properly.

Germany: DEbag
Belgium: BEvia
Austria: ATasf
France: FRtis
Spain: ESvia
Portugal: PTvve
Tunnels: Warnow and Herren tunnel: DEtun.
Liefkenshoektunnel: BEliT

The activation/deactivation of the countries is made by Shell. It is necessary to send the licence plate number of the vehicle to our e-mail address and which countries you would like to activate / deactivate.

You can select the language, the number of axles of the trailer (the number of axles of the truck is already set) and the actual weight of the vehicle (F.3 in homologation).

We can change the vehicle licence plate number on the T4E device. To change the vehicle on the device, we need the licence plate number that is currently connected to the device, as well as the registration certificate and homologation / CEMT of the new vehicle. If you wish to activate additional countries on a new vehicle, you should also let us know about it by sending us an e-mail.
When the change is made in our system, we shall inform you in writing by e-mail. After 48 hours of the receipt of the notification, the change is made on the device and the new toll payment options are activated on the new vehicle. Before going abroad, it is necessary to check the data on the vehicle and inform us about any irregularities.

The driver must use alternative payment methods for toll payment (depending on the country the vehicle is located in at the moment of non-operation of the device). Pay attention to the error message on the screen - press the button / arrow pointing down to see the entire message (the device alerts when the battery is empty, when there is no good GPS signal, etc.).

You can get a new certificate on the Shell Fleet Solutions portal.

The device beeps loudly only once at each passing through the toll portal in Austria.

In the case that the device has not beeped or the driver is not sure if it beeped, the driver must stop at the Go Point within 5 hours or 100 km and settle the unpaid toll. All you need to do at the Go Point is submit a registration certificate of the vehicle and an Austrian certificate that you have have received with the OBU.

The same applies if the device beeps 4 times when passing through the portal.

In case the driver was driving in Austria with the incorrect information on the device (emission class or number of axles), it is required to call Asfinag within 96 hours on telephone number: +43 1 955 1266 and to pay the unpaid amount.

You can download documents for self-declaration of unpaid German tolls on the BAG website. The self-declaration must be sent to BAG within two working days.

The driver should check that the device is correctly installed in the vehicle - other devices must be at least 20 cm away from the T4E device, detailed instructions on proper installation can be found in the manual that came with the order. In the event that the toll ramp still does not open despite the correct placement of the device, the toll must be paid by an alternative method.

In the event that the device stops working in Belgium, the driver must stop the vehicle and call the Shell Customer Support Center. The Shell Center will contact T4E, where they will turn off the Viapass service on your device and obtain a security code, which we will communicate to the driver. This code lasts for 3 hours and the driver will not get a fine. The driver must pick up the Satellic device within 3 hours to pay the Belgian toll (a list of service points can be found here). Outside working hours, on weekends and holidays, call the telephone number: +38615140500.

In the case that the toll device does not work, the tolls must be settled in a different manner.

Austria: after the first unpaid toll section, it is necessary to stop at the Go Point within 5 hours or 100 km, pay the unpaid toll and get the Gobox (payment possible with Shell Card, cash or bank card).

Germany: It is necessary to purchase a relational ticket at the terminal or Toll Collect website (payment possible with Shell Card, cash or bank card).

Belgium: It is required to get the Satellic device at the Satellic point.

Liefkenshoektunnel: Payment is possible with Shell Card, cash or credit card.

Warnow and Herren tunnel: Payment is possible with cash or credit card.

France, Spain, Portugal: Payment is possible with cash or credit card.

Bulgaria: It is necessary to purchase a relational ticket.

We have sent you detailed instructions for accessing the Shell Fleet Solutions portal in a confirmation e-mail. For the first registration, you need your T4E code, which you received when confirming the first order, and the licence plate number of one of the vehicles you ordered the devices for. You create the password yourself.

Transactions made with the T4E device are visible in the system within a period of 2-5 days.

You can get original tax invoices at the Shell Fleet Hub for Spain, Portugal, France, Austria and the Liefkenshoektunnel.
The Belgian, Bulgarian and German original tax invoices are found on the Shell Fleet Solutions portal.

The device must be sent to the address:
Arvato distribution GmbH
Warenannahme – Toll4Europe
W.-G- Freund Str. 6
06188 Landsberg
Germany

In order to avoid additional cost, we recommend that the device is packed in the metallised packaging.

The activation/deactivation of the countries is made by Shell. It is necessary to send the licence plate number of the vehicle to our e-mail address and which countries you would like to activate / deactivate.

You can select the language, the number of axles of the vehicle (the truck and the trailer) and the actual weight of the vehicle (F.3 in homologation).

We can change the vehicle licence plate number on the Telepass device. To change the vehicle on the device, we need the licence plate number that is currently connected to the device, as well as the registration certificate and homologation / CEMT of the new vehicle.
If you wish to activate additional countries on a new vehicle, you should also let us know about it by sending us an e-mail.
When the change is made in our system, we shall inform you in writing by e-mail. After 48 hours of the receipt of the notification, the change is made on the device. Only after the vehicle change, we can activate / deactivate additional countries (i.e. countries that were not activated on the original device). Before going abroad, it is necessary to check the data on the vehicle and inform us about any irregularities.

The driver must use alternative payment methods for toll payment (depending on the country the vehicle is located in at the moment of non-operation of the device). Pay attention to the error message on the screen - press the button / arrow pointing down to see the entire message (the device alerts when the battery is empty, when there is no good GPS signal, etc.).

You will be informed in writing about the inclusion of new countries in our offer in good time.

After activation of the Austrian toll, we will send you a new certificate by e-mail.

The device beeps loudly only once at each passing through the toll portal in Austria.

In the case that the device has not beeped or the driver is not sure if it beeped, the driver must stop at the Go Point within 5 hours or 100 km and settle the unpaid toll. All you need to do at the Go Point is submit a registration certificate of the vehicle and an Austrian certificate that you have downloaded from the received with the OBU.

The same applies if the device beeps 4 times when passing through the portal.

In case the driver was driving in Austria with the incorrect information on the device (emission class or number of axles), it is required to call Asfinag within 96 hours on telephone number: +43 1 955 1266 and to pay the unpaid amount.

You can download documents for self-declaration of unpaid German tolls on the BAG website. The self-declaration must be sent to BAG within two working days.

The driver should check that the device is correctly installed in the vehicle - other devices must be at least 20 cm away from the Telepass device, detailed instructions on proper installation can be found in the manual that came with the order. In the event that the toll ramp still does not open despite the correct placement of the device, the back of the device (bar code) can be scanned at the toll terminals, and in Portugal, you can pay the toll with cash or a card.

In the event that the device stops working in Belgium, the driver must stop the vehicle and call the Telepass Customer Support Center (+39 055 936 8001). They will provide you with a security code that needs to be communicated to the driver. This code lasts for 3 hours and the driver will not get a fine. The driver must pick up the Satellic device within 3 hours to pay the Belgian toll (a list of service points can be found here).

In the case that the toll device does not work, the tolls must be settled in a different manner.
Austria: after the first unpaid toll section, it is necessary to stop at the Go Point within 5 hours or 100 km, pay the unpaid toll and get the Gobox (payment possible with Shell Card, cash or bank card).

Germany: It is necessary to purchase a relational ticket at the terminal or Toll Collect website (payment possible with Shell Card, cash or bank card).

Belgium: It is required to get the Satellic device at the Satellic point.

France, Spain and Liefkenshoektunnel: The driver shows a Telepass device sticker which is scanned by the employee at the terminal, the toll will be charged to the Shell account, alternatively, payment by cash or card is also possible.

Portugal: Payment is possible with cash or card.

Italy: The driver takes over the “mancato pagamento” at the terminal, which is then forwarded to the Shell Customer Support Center - the unpaid toll will be charged to your Shell account, while cash or card payment is also possible.

You have received a registration e-mail for the Telepass portal by e-mail. The first registration link is active for 48 hours. When registering, it is necessary to enter your Telepass code, which you received when confirming the first order, and create the password yourself.

Transactions made with the Telepass device are visible in the system on the 8th and 23rd of the month.

You can get original tax invoices at the Shell Fleet Hub for Italy, Spain, Portugal, France, Poland, Austria and the Liefkenshoektunnel.
The Belgian and German original tax invoices are found on the Telepass portal.

The device must be sent to the address:
Telepass c/o Kostelia
Via A. Gramsci 78A
50031 Barberino di Mugello (FI)
Italy
In order to avoid additional cost, we recommend that the device is packed in the metallised packaging.